CHOOSE A DELIVERY OPTION THAT SUITS YOUR NEEDS
We aim to despatch all orders within 24hrs of receipt (excluding weekends and bank holidays)...
ROYAL MAIL 1ST CLASS (FOR orders under £40 - £3.50 charge)
We aim to deliver Royal Mail 1st Class to you within one to two working days. Some exceptions apply for outlying areas (Scottish Highlands, Northern Ireland, Outer Hebrides, Orkney Islands and Channel Islands may take additional days).
Please note that laces and insoles will fit in a standard envelope, however other accessories may not fit through your letterbox and will therefore be delivered only if someone is available to receive them.
Please note that this excludes the Waterstop Pro, which is despatched using the UPS 24HR COURIER SERVICE.
Royal Mail 48 Tracked (FREE SERVICE for orders over £40)
We aim to deliver Royal Mail Tracked 48 to you within two to three working days. Some exceptions apply for outlying areas (Scottish Highlands, Northern Ireland, Outer Hebrides, Orkney Islands and Channel Islands may take up to an additional 3 days). A signature will be required on delivery and a confirmation of delivery will be emailed to you confirming receipt.
If you are unable to accept delivery then Royal Mail will leave a card stating the time and date they attempted delivery and details as to the current location, which is normally the local main post office. You can call them to arrange re-delivery. Your parcel will be held for seven days at the local post office and will then be returned to OFFTEK.
You can track your parcel using Royal Mail's Track & Trace service.
UPS ACCESS POINT™ PICK-UP (FREE SERVICE for orders over £40)
A UPS Access Point™ is a network of partnered local businesses offering convenient package drop-off or delivery near your home or work. The network is represented by a broad array of locations; including newsagents, grocers and local shops.
Life isn't meant to be lived waiting for packages. Send yours to a UPS Access Point™ location and collect them when it suits your schedule. You'll know that your package is secure and, with locations open during weekend and evening hours, you won't have to rush. Locations are hand-selected based on reliability, locale and ease of experience.
We aim to deliver to your selected location the next working day. Some exceptions apply for outlying areas (Scottish Highlands, Northern Ireland, Outer Hebrides, Orkney Islands and Channel Islands). Proof of identity will be required to collect your order.
UPS 24hr COURIER SERVICE (£3.99)
We aim to deliver UPS 24hr deliveries to you the next working day, provided we receive your order by 2pm. UPS will attempt delivery and if you are not present, you'll receive a UPS Infonotice® informing you of your options - re-delivery, an alternative address, or from your nearest UPS Access Point™.
Please note that we work office hours at lowa.co.uk so orders received on Friday evening through to Monday morning will only be despatched on the Monday.
You will receive full tracking of your delivery; from despatch right through to delivery.
Please note that we despatch the Waterstop Pro accessory using this service free of charge.