Warranty & Repair
The manufacture’s warranty is valid for a period of 24 months. It is limited and excludes other damages which are especially caused because of neglect, inappropriate use, poor fit, waste, wear and tear, improper repair or changes and modifications. It also excludes consequential damages which arise other than on the LOWA shoes themselves.
When making a claim, please return your footwear to the shop at which you purchased the product.
Should defects appear in your LOWA footwear during the warranty period, which are related to defects in material or workmanship, then we shall seek to remove these defects according to legal prescriptions. By filing a claim under warranty, you will not be extending the warranty period.
This warranty is only valid when you submit proof of your purchase, indicating the purchase date and the name of the dealer (for example, a cashier receipt or an original invoice), together with the defective product.
Product Liability – We recommend that you have your footwear inspected six years after purchase by your speciality retailer or LOWA to look for wear or weak spots in materials or construction due to ageing or general wear and tear.
If you are experiencing issues relating to general wear and tear outside of the warranty period, such as worn soles or seams that have opened, Lancashire Sports Repairs (LSR) have for many years been acknowledged by manufacturers and outdoor enthusiasts as the UK’s leading repair specialist of outdoor gear. Here in the UK we will only recommend LSR for repair work to your LOWA footwear, their contact details are:
Lancashire Sports Repairs Ltd,
19 Athletic Street
Tel: 01282 439109
Fax: 05601 153292