FAQ

FAQ

Find answers to frequently asked questions. But if you can’t find what you are looking for, please contact us.

Topic

  • Questions

    • For the best possible fit, we'd always suggest going to one of our stockists to try the boots on in store.

      The staff there will be able to ensure your feet are properly measured as well as offer you expert advice and recommendations.

    • We can deliver to any UK residential or business address. (Scottish Highlands, Northern Ireland, Outer Hebrides, Orkney Islands and Channel Islands may take up to an additional 3 days)

      Unfortunately we do not currently offer delivery to addresses outside of the UK

    • We aim to ship your order within 24hrs of receiving it (provided it's with us before 2pm), but please do contact us to request a cancellation and we'll do our best to oblige you.

  • Questions

    • We can deliver to any UK residential or business address, using DPD. View our full delivery offering here

    • Whether you choose to have your order delivered using Royal Mail or a DPD courier; all orders can be tracked.

      Check out the information on our delivery page, or contact us for further help

  • Questions

    • If for any reason you wish to return you order, you have 30 days to do so. Your order from LOWA.co.uk will contain full instructions on how to return your order, as well as a pre-paid DPD returns label. Full details on our returns policy and process can be found here.

      Simply afix your returns label to the mailing bag and return to your nearest DPD Pickup Shop.

      You'll receive confirmation when we receive your order back and we offer a no-quibble returns policy. Provided the goods comply with our returns policy, you'll be issued with a full refund immediately.

      Please note that this does not apply to our Accessories range.

  • Questions

    • If your boots are injection molded, only the heel can be replaced. Boots carrying the re-solable icon (see the Technology section of your selected boot) can be fully re-soled.

    • Yes! For our full range of vegan products, use the button below

    • The manufacture’s warranty is valid for a period of 24 months. It is limited and excludes other damages which are especially caused because of neglect, inappropriate use, poor fit, waste, wear and tear, improper repair or changes and modifications. It also excludes consequential damages which arise other than on the LOWA shoes themselves.

    • Here in the UK we will only recommend LSR for repair work to your LOWA footwear. Please visit the Warranty & Repairs page for more details