FAQ´s Frequently Asked Questions

Dear Lowa Customer,
The following questions are often asked and may perhaps be useful to you:


Can I obtain Lowa boots from the factory or buy them direct from Lowa?

  • No, unfortunately we do not sell to customers direct from the factory or warehouse. We firmly believe that our boots and shoes need to come with good advice which you can only get from specialist dealers.

I have decided on a particular style, but do not know where I can get it. What can I do?

  • Even though a style of boot may be delivered to your dealer in large quantities, your size may sell out quickly. Unfortunately we cannot guarantee the availability of a particular style in a particular color in your size. If you tell us your postcode, we can give you details of individual dealers in your area, who will be pleased to either order this model from us, if it is available, or show you some alternatives.

The soles of my Lowa boots are worn, but I would like to keep wearing them. What can I do?

  • The possibility of resoling a Lowa boot or shoe primarily depends on its “design type”. If the soles are glued in place, they can be replaced easily. This is normally possible in the case of all Lowa alpine, backpacking and trekking boots. It may be possible that the relevant original soles are no longer available, in which case they will be replaced with materials of at least equal quality.By contrast it is not possible to re- sole our shoes which are moulded directly onto the upper (All Terrain Collection, Outdoor Fitness, Trek & Travel).
  • For re-soling details please contact Lancashire Sports Repairs. www.lsr.gb.com Tel: 01282 439109

What is the warranty period for my Lowa shoes or boots?

  • We give you a 24-month warranty in respect of materials and manufacturing defects. Any defects which arise during this period are dealt with by us within the scope of our general warranty terms and conditions. Unfortunately we are unable to accept responsibility for damage caused by improper care and inappropriate wear and tear, although in most cases we are willing to repair such damage at cost price.

My Lowa boot is faulty and I am not sure if this is a mater for the warranty or a justified complaint. How should I proceed?

  • Please show your Lowa specialist dealer any faults of this kind, together with your proof of purchase. It is best if you go to the Lowa dealer from whom you originally purchased your boots (although this is not essential, e.g. if you live too far away from the place where you bought them). The dealer is usually the contact for such cases, and with his specialist knowledge is the best person to advise what should be done, and whether your boots should be returned to the manufacturer for repair.

Warranty


We give you a 24-month warranty in respect of materials and manufacturing defects. Any defects which arise during this period are dealt with by us within the scope of our general warranty terms and conditions. Unfortunately we are unable to accept responsibility for damage caused by improper care and inappropriate wear and tear, although in most cases we are willing to repair such damage at cost price.

My Lowa boot is faulty and I am not sure if this is a mater for the warranty or a justified complaint. How should I proceed?

  • Please show your Lowa specialist dealer any faults of this kind, together with your proof of purchase. It is best if you go to the Lowa dealer from whom you originally purchased your boots (although this is not essential, e.g. if you live too far away from the place where you bought them). The dealer is usually the contact for such cases, and with his specialist knowledge is the best person to advise what should be done, and whether your boots should be returned to the manufacturer for repair.